C O M P L A I N T S  G U I D E

WebsAwards has a policy of mediation rather than confrontation when issues arise and to meet this policy we are always willing to listen to and hear what any complainant and / or respondent to any issue have to say. The fact that an award program you may have a complaint about is listed at WebsAwards does not mean that we are biased towards the owner of that program in any way. We provide a service to award programs and it is the programs we assess not their owners.

Information obtained by WebsAwards will not be distributed to outside parties without your explicit consent unless we are required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law, co-operate with law enforcement agencies or to comply with a legal process within the WebsAwards web site ( please refer to our Legal Information section.)

In the event of a complaint against one of our listed award program owners you will have seven {7} days from the time of the ' offence ' in which to lodge with us your reasons for complaint and you should provide with your initial complaint full details and evidence in reference to the issue. Copies of the offending material will be able to be sent to the respondent only if your permission to do so has been given to us in writing. Please include this permission with your original complaint as this will expedite your complaint more rapidly. We will not deem as valid any complaint notification received by us that is not within the stated time-frame.

If you are the ' respondent ' to a complaint laid with WebsAwards you will be provided with copies of the offending material once permission to do so has been obtained in writing from the complainant. From your receipt of the material we send, you will have seven {7} days in which to lodge with us your defense. Copies of the material you provide to us will be able to be sent to the respondent only if your permission to do so has been given to us in writing. Please include this permission with your original response as this will expedite the issue more rapidly. We will not deem as valid any complaint notification received by us that is not within the stated time-frame.

If a mutually agreed mediated solution is unable to be achieved within WebsAwards environs we will assist you in finding and initially approaching other services who may provide you with assistance.

You can contact us by sending an email from our Contact Center.

There are however, a few guidelines that you must be aware of prior to making any complaint to us.

We will provide

• a policy of all parties to any complaint being treated equally regardless of rating or personal status.
• support and respectful recognition of all parties to any complaint.
• a policy of rapid mutually agreed resolution wherever possible.
• a referral to an external service such as APEX - a service that may be better suited to assist you.
• assistance, but only with your written permission, to any other service that requests information from us in order to resolve an issue.

We will not provide assistance

• if it is proven that you have abused by email or by any other method any other party or parties to your issue.
• if WebsAwards feels compromised. We will not participate in any mediation or resolution services attempted if the complainant has, prior to any such mediation or resolution attempt, aired their dissatisfaction within any public or private arena such as forums, chat boards etc for we view such behavior as a breach of good faith. WebsAwards staff and management may not necessarily be members of or affiliated to any award groups, forums, indices or associations but we offer and provide at all times, passive support for same. Although staff and management may feel any web site in question has a superior web presence, the complaint will not be recognized should the owner, designer or participants to any complaint decide to publicly discredit others within their web site or public environs.
• if you lodge with us a complaint in reference to an offence that is ' carried through ' from some other service we will decline to accept your complaint. We respectfully request that all complaints be lodged with the appropriate services.

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